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REPORT REQUEST OR DAMAGE
HANDLING REPAIR OR DAMAGE REQUEST
We strive to process your repair request as quickly as possible, but this also depends on the urgency of your request and other requests that arrive at the same time. We always strive to contact you within 24 hours of your notification. Before the request is issued to a maintenance company, it is first checked whether the request is for the account of the tenant or landlord. If the tenant himself is responsible for the repair, this can of course run through Vastgoedbeheer Rotterdam, of course the bill is then for the tenant. After this, Vastgoedbeheer Rotterdam gives the order to a maintenance company that makes an appointment with the tenant. During this appointment we ask you to be (preferably) present yourself. If this is not possible, you can ensure that someone else is present in your home. If, on second thought, the time does not come to you, we ask you to report this to us 48 hours in advance. The fitter then does not stand for a closed door and you avoid annoyance and unnecessary costs. If you have not canceled an appointment for a second time and the mechanic is back in front of a closed door, the additional costs will be passed on to you.
! Note important: If it turns out that you have wrongly called in the technical service for solving a complaint, the costs involved will be charged to you.